Leadership obligation and responsibility
Many words in the English language give definition to our conduct as individuals or to the conduct of organizations and agencies of government. Among these words are four that have special importance to those of us who care, have values and are interested in becoming men and women of character. The words are honesty, responsibility, leadership and public trust.
The world we have known has changed rapidly in the last 50 years. The changes were driven by the advent of high technology, instant media coverage and communications which changed the way our society earns its living. The evolution from an industrial society characterized by the blue collar worker, to a society that now makes money by managing information or providing service to others has produced rapid changes more profound than in any other time in human history. These economic/technological changes have also prodded our society to examine virtually every traditionally held belief and custom. In addition every organization, including government, continues to be scrutinized for its relevancy to this new way of earning a living.
I presume who, or what, is to blame for the confusion in today's society. I think it fair to say, however, that we have all had a hand in trashing our traditional values and institutions. It is paradoxical that high technology with all of its great promise to improve our lives, in fact, has been used as the reason for us to create a society that by any historical standard is troubled! Crime in all of its forms, including violence, is at epidemic proportions and the personal conduct of almost a majority of our citizens leaves much to be desired. Our basic institutions such as the family, school, religious institutions and government not only often fail to achieve their objectives, but sometimes, through their muddling, make the problems we face much worse!
In today’s environment it is difficult to overcome the temptations of self-indulgence and overcome the cynicism we have developed and the almost constant challenges to our integrity. Yet, for our own good and the good of our families, we have to examine some fundamental aspects of our lives. Corporate America must behave as highly-principled and socially responsible in all of its business practices.
In today’s society we must look beneath the surface of this simple question and throw out answers that suggest material wealth or power. These achievements tend to corrupt and in the final analysis, are meaningless. Instead think of your life as a statement to your children and others of what you learned is most important and enduring about yourself. Integrity, honesty, courage, compassion, fairness, justice, ethical behavior and kindness are the virtues by which you will always be judged as a leader, a parent, or a neighbor.
As a leader you must constantly be on the lookout, not to feel as if you become power itself, and think of yourself as invincible. You are in this position of leadership to serve the people honestly and with integrity. You have to serve as an example of true virtues. Do not let your position of leadership get to your head. People have nothing to fear but fear itself. We must overcome it.
In a world where the competition for economic success has blinded humanity to our values and the cost of economic success has blinded us from adhering to the true precepts of honesty and integrity.
When we are accountable for something within our power or control we are said to be responsible. Since humans have the capacity to make moral decisions, we also have the obligation to make correct decisions or face some consequence.
The concept of responsibility is universal. It is found throughout our human history and is prominent in the thinking of every tribe, village or nation that has ever existed. Responsibility became the anvil that society used to forge acceptable social behavior on the part of its members. It also became a yardstick used by individuals to decide whether their actual behavior matched what they knew was the right thing. This is called conscience.
All societies fashion laws, customs, rituals, religions and taboos to quantify and qualify levels of responsibility for each member or group. A child is not held to the same level of responsibility as an adult. An individual employed by the public is held to a higher standard of behavior than someone employed by a private concern. Although these groups must be held responsible as well, fashioning similar standards for corporations and governments has been more difficult. When people form a group, like they do in building an organizational entity, many of the usual social norms used to pressure individuals will not apply. The social pressure generated by peers, parents, neighbors, religion, and law do not have the same effect on an organization's behavior as they do on an individual. An organization, per se, does not have a conscience. The leaders of the organization provide the conscience of the organization.
Unfortunately, some leaders have concluded that the organization is immune from the usual social pressures, or that they can ignore these pressures while their questionable behavior continues. While this may be expedient or profitable in the short term, eventually most organizations that operate in this fashion lose the trust of the public and are eventually reformed or forced out of existence. This is part of the problem currently facing the corporate structure of our society today.
If the concept of responsibility is to work for nations, individuals or organizations, then appropriate actions must be rewarded and inappropriate behavior corrected or punished. Throughout history, understanding and accepting individual responsibility has been one objective of the legal system, child rearing and the teaching of the religious and education system. Individual responsibility was honored while individuals who did not act in a responsible manner were punished. Depending on the time frame, society used methods for compliance that were Draconian, such as hanging or shunning, forcing an acceptable level of compliance. Society has also used the similar disciplinary measures with rulers who were not responsible. In the case of the king, it was rebellion and beheading. More recently, in the case of Nazi Germany and Japan, it was virtual destruction. In regard to current standards of responsibility, one could argue the nations of Iran, Iraq and Libya are walking on thin ice!
While this degree of punishment on the part of our society might not meet the fainthearted standards of justice held by some "enlightened liberals," harsh measures have always made the point to individuals, organizations and nations that acts have their consequences. Responsibility in behavior is a concept that has certainly stood the test of time.
In North America, currently our different societies are having more difficulty with people, corporations and governmental organizations accepting, evading or denying responsibility. A recent survey by the Ethics Associations suggests that more than half of the present work force commits a serious ethical or criminal violation each year in response to what it claims is pressure on the job. I would not suggest this data, or the voluminous newspaper accounts of the unethical behavior of politicians, sports figures, movie stars, corporate executives and a whole lot of other people who ought to know better, indicate the problem has reached epidemic proportions. But, it has become a problem that needs to be addressed.
What makes the problem more vexing is that it seems more fashionable these days to find someone or something else to blame for our personal and organizational misdeeds. Wouldn't it be refreshing if someone at the White House, the Pentagon, the Congress, the Federal Bureau of Investigation, or the movie industry stood up and said, "I am responsible for that blunder, I am sorry and I'll try a bit harder." This would require character.
What makes the problem more vexing is that it seems more fashionable these days to find someone or something else to blame for our personal and organizational misdeeds. Wouldn't it be refreshing if someone at the White House, the Pentagon, the Congress, the Federal Bureau of Investigation, or the movie industry stood up and said, "I am responsible for that blunder, I am sorry and I'll try a bit harder." This would require character.
It could be argued that blaming others is perfectly normal. After all we are human, not angels! However, the good character we try to achieve cannot be attained by blaming others for our shortcomings, nor can individuals achieve lasting success in their personal or organizational lives by using unethical and expedient means while avoiding responsibility when they do wrong.
"The end never justifies the means" is an old cliché several generations seem not to have learned.
Responsibility is not something each individual has a choice. Shortly after birth you get it! You will continue to have more placed upon your shoulders as you grow older, smarter and more reliable. This will continue until your behavior indicates you cannot accept anymore. I hope when taking the oath as a leader you realized you were asking for double or triple the amount of responsibility carried by most other people.
We all know people who try to evade their responsibilities. Few ever fully succeed and most are eventually exposed and punished. Much of the punishment is self-inflicted. Other people may be denied employment, promotions, or fired from their positions. In areas where responsibility is impossible to deny, such as in a school or the athletic field, people who do not accept responsibility usually do poorly. In marriage, a lack of responsibility often leads to divorce, poor parenting and an overall miserable existence.
As a member of the leadership community, we accept additional responsibilities by the nature of our work. We also accept double the consequences if we fail. Responsibility is a pervasive, all-encompassing aspect of our lives. We must face that it is virtually impossible to escape responsibility as a leader – (be it government, corporate or religious, etc.) both on and off the job, particularly if we aspire to a position that requires a significant amount of leadership.
Wouldn't it be easier for us to say to ourselves, "I will be responsible, and I will accept responsibility no matter what the consequences? Period."? It doesn't take any more energy to accept responsibility than to evade it. By accepting responsibility for your character and behavior you must have the courage to be held accountable for your actions. You won't be able to blame mom or dad, the environment, your lack of money, your ignorant supervisor, or other people who just do not understand you. You will have to say, "It is my fault, and I'll try and do better next time." These are tough words to say. Nonetheless, once you are honest with yourself, there is a freedom that comes over you that is exhilarating! No more energy wasted in trying to convince other people you are something you know you are not! No more fear that someone will expose you as a phony. No more time wasted trying to find someone else to blame. No more shopping for the most impressive labels to help bolster your feelings of self-worth.
While this is simple advice, it often is hard to follow. Hell, we are human and we all make mistakes. Shake your head at your own stupidity; laugh at yourself if you can. Decide to try and do better tomorrow. The good Lord knows when I make these mistakes, the first thing I do is to look for the wife, kids, close family and friends. But as we get older and wiser, we realize that we are the problem, not them. Things are better now (but the damage has been done!). This is called being honest with yourself. It is healthy thing to do.
Just remember that individuals who want to be known throughout the leadership and community as people of good character always keep trying to improve themselves. You have to realize, and accept, that to be committed to a higher standard of conduct you will often be called upon lower your values to a more common denominator. You have to be willing to risk all that you have to maintain your commitment to a higher standard. If you are looking for an example of a "tough leader" this would be the type of individual who would best fit the bill.
There have been many articles and books written on the subject of leadership. Personally, I don't think the subject of leadership is that difficult or complex to understand? A leader provides direction, makes decisions, is at times inspiring or insightful, and most importantly, sets a good example for others to follow. To do this entire well an individual needs a commanding knowledge of the job, a strong commitment to the values of honesty, courage, compassion, truth and self-discipline. The leader also needs to be respected. Respect need not arise from fear, but rather from the fact that the leader has the sense to do the right thing and the will to make things happen. All of these personality characteristics allow an individual to objectively gather the facts at hand and make the right decision. Hindsight may later indicate it wasn't the best decision, but given the circumstances at the time of the event, it still was a decision made for the right reasons. This is all we can ask of a leader!
Leaders are made, not born! Leadership is not a gift of genetics, it is a combination of knowledge, personality, and habit--all of which we learn from parents, brothers and sisters, schoolwork, teachers, peers and from the other educational experiences during our lives. Leaders have moral courage, strong wills and an understanding of the concept of responsibility. They have a great deal of self-discipline, confidence in the ability of others and the self-assurance to let others participate in the decision-making process. It is quite possible that a leader not occupy a high position in life.
By contrast, the worst leaders I observed during my career were those who lacked self-confidence, didn't trust anyone and tried to micro-manage every situation. They considered themselves experts in every field and were fonder of talking than listening. Depending on their personalities, they either couldn't delegate or delegated everything. In either case, their strategy was designed to protect themselves above all else. These were not individuals with strong character traits. On the contrary, they were shallow people either hiding behind their rank, their Gucci loafers or their stylized hair cut. When something went wrong they looked for an excuse, a scapegoat or a cover-up to avoid being held responsible.
Yes, many lousy leaders we have all known did not realize that leaders have to take responsibility, sometimes for something they had no control over. Leaders, like ducks, get shot at and sometimes hit. The good ones accept this as part of the territory. The others usually claim they were in the restroom at the time of the incident!
Public trust, is defined as the faith the public has in organizations that are created to protect our basic freedoms. Examples of some of these organizations would be our courts, the military, the legislative and executive branches of government at all levels: public health, social services, and fire and rescue services, as weak as law enforcement organizations. Each citizen has an expectation that public organizations, and each member of the organization, will discharge their duties in a competent manner and not abuse authority granted to them by law. Not only does the citizen pay for these services, but they have relinquished some of their individual freedoms to ensure that the government has the ability to look after their well-being. Consequently, a sworn member of a law enforcement organization is held to a far higher standard of conduct than other public employees because they have been entrusted with great power. An abuse of this power always is a betrayal of the public trust and is seldom tolerated in a democratic society. Hence, the punishment of cops, FBI agents, DEA agents, prosecutors and judges who abuse the powers and privileges granted them by the public is always harsh!
Public trust is a precious commodity not only to organizations in the public sector, but to organizations in the private sector. To be successful in the private sector a corporation has to have the public's trust in the products it sells or the services it provides. Should this trust waver, or be lost, the corporation encounters a serious problem that may include being forced out of business. Why many well-known corporations would jeopardize public trust through their questionable business practices is very hard to understand. Was it demand to show greater profits? Ignorance? Or was it that they all thought the corporation was above the law and the scrutiny of the public? Squandering a company's reputation to make a quick buck is a very high price to pay for a lack of some employee's ethical standards and the lack of oversight of these individuals. Similar problems beset the public sector. Unfortunately, some government organizations do not treat taxpayers as if they were customers. Disrespect, rudeness, inefficiency and abuses of power by government employees are well-documented and not uncommon. Virtually every public organization has employees who abuse the power of their position at the expense of others. However, you can bet that the public, tiring of inefficiency and insensitive behavior of these individuals, will call for heads to roll.
Assuming responsibility for wrongful acts. My sense is that the best damage control is the truth. I would argue that truth is what has always worked best and is what the public wants to hear. Most of the population understand that leaders often run into difficult, demanding and complex situations. Occasionally, government personnel will make a mistake and do something that may be a violation of policy or law, or perhaps, just a failure to use common sense. All the public requires to sustain its faith in the organization is that reasonable people within the organization give the matter serious consideration and take whatever corrective steps are required.
This takes moral courage on the part of the leader to operate an organization in this fashion. You have given up some of your control of the situation. You have possibly put your job on the line and the troops or the union may initially criticize you for not immediately and vigorously defending them. It is quite probable that a minority of the public will never accept your explanations or actions and will continue their criticism for a long time.
The bottom line is that taking responsibility is what leaders, and directors get paid to do. This is what being a leader, or a duck, is all about.
Tough words -- responsibility, honesty, leadership and public trust and accountability. They are even tougher to put into practice and blend into your own character. But if we are successful in building our character into a reflection of what those words mean, the personal reward is worth far more than the effort required. Peace of mind, respect, admiration and the ability to withstand life's curve balls are a few of the benefits of being a person of character. I am still working on my character, and believe me, I still have a long way to go. I hope you also think it is a worthwhile, lifelong endeavor.
PS
The media has the responsibility and obligation to tell the truth and the facts as they are, it must not panic the public and cause havoc. It must not divulge national secrets that can jeopardize our nation and our soldiers.
Compiled by: Yehuda Draiman
Sunday, January 27, 2008
Wednesday, January 23, 2008
Effective ways to dispute utility bills cable/dish bills R2
Effective ways to dispute utility bills cable/dish bills R2
Do not get intimidated by the Utility companies
Start with the source - your local service provider.Find an advocate. CUB, BBB, Etc.Try City, State, National and Federal organizations.
Remember deregulated service providers are also required to follow local regulations.
Resolving billing issues
If you stay calm and collected you can effectively dispute utility bills, solve the problems and maybe recruit some free help along the way.
It is very common to find errors and various unknown or unauthorized charges on your telecom bill (Telephone, Cellular, Data-Internet Etc.). Review your bills monthly. (Telecom companies bill a month in advance).
Review your phone bill every month to be sure you are billed only for what you requested and at the rates you were quoted. Call your phone company if you have any questions.
Water and sewer bills should also be reviewed in detail, you may be able to reduce you sewer charge (especially if you are watering lawn, pool and pond) or if you have no meter, reduce the monthly charge based on size and consumption.
Many third party deregulated Gas and Electric suppliers who contend that they save you money, actually cost you more. Review the charges versus your local regulated utility company. Insist that they guarantee a lower price and savings over the local regulated gas or electric company. Verify the accuracy of the billing including quantity delivered (therms, KWH).
That king-sized electric bill or gas bill may be appropriate for a family of five, but no way is it right for just you and your spouse. (avoid estimated billing)
Or, maybe your cable/dish company is dunning you for a pay-per-view movie you never ordered.
Errors and overcharges occur from time to time on utility bills and cable/dish bills, and they're usually not in your favor. Sometimes, a quick call to the company can resolve the mishap simply. Other times, disputing a utility bill is not so easy.
Don't let a ridiculous charge send you into a fuming rage, venting your frustrations to the customer representative or screaming for a lawyer. Keep your cool and voice your complaint in detail.
Start with the source. (Your local service provider)Prepare before you contact the company. Have your current bill, past bills and any canceled checks in front of you. Make sure you have your account numbers and passwords if there are any. Have a notepad and pen handy because you'll want to make notes throughout the conversation and also get information about the customer service representative.
Figure out by how much you want to get the bill reduced, but be realistic about what you would accept for a settlement. Then, contact the company when it's least busy. Friday mornings are good times to call. Avoid Mondays and the days after holidays, since those times are the busiest.
Create the mood. Firm and aggressive presentations work as long as they are not combative. Tell the customer representative you have a problem with the bill that both of you need to review.
When you talk with the customer representative do the following:
Write down the date and time you talked with the person.
Ask for the person's name, identification number and extension before you begin to discuss the bill.
Ask if there's a case number, and jot it down.
Go through the bill line by line to determine the cause of the problem.
Ask what the expected turnaround will be for the resolution.
Write down any price quotes and/or charge adjustments. Ask the customer representative to do the same in the company's computer database.
Call at a different time if you have problems with the representative. Speak to the manager if disagreements persist.
Follow up the call with a letter to the company. The information collected during the phone call should be included in the note. Make sure you sign it.
If all else fail, ask for a supervisor or executive appeals division.
If you are not satisfied. File a complaint with the Utility Commission in your State.
In order to win disputes with utility companies you must keep thorough documentation to prove your points.
Find an advocate. Recruit support if your calls to the utility company are not sufficient.
You can locate your state's public utilities commission, which oversees utility companies, or get help through the National Association of State Utility Advocates, or NASUCA. This organization represents the interest of utility consumers before state and federal regulators in court. Also your state Citizens Utility Board.
"At the commission you can have an informal investigation and if you are not satisfied you can file a formal complaint," says Jay Draiman, a Utility bill auditor.
He explains that the commission informally investigates the dispute by contacting the company on your behalf. If the commission's answer is one that you don't like, you can file a formal complaint against the utility company. If the formal complaint doesn't make you happy, you can appeal the decision. At this point, he warns, courts of law, most likely a municipal court, are involved and a lawyer might be needed.
Some public service commissions address cable disputes. If not, Consumers for Cable Choice, a consumer advocacy group, says other alternatives exist.
"Most consumers don't know this, but they can call their local franchising cable board. That's the agency that has the ability and authority to adjudicate public complaints," says the auditor.
Not all municipalities or towns have a cable board. So, try calling the clerk of the county or clerk of the city in your area to find out who is responsible for cable complaints.
A visit to the attorney general's office may or may not help. The procedure for handling complaints varies with each office. Some offices, depending on the type of utility, might refer you to other state regulators, and others may attempt to mediate the dispute between you and the company themselves.
Try national and federal organizations. Consumers can file a complaint with the Citizens Utility Board (which has attorneys on staff), Better Business Bureau, or BBB, a private nonprofit organization that monitors and reports marketplace activities to the public. The bureau sends the consumer's complaints to the company.
"If we have not heard from the company in 30 days, we close the case and suggest small claims court," says spokeswoman for BBB.
According to the BBB, it cannot force a reply from the company and it cannot administer sanctions. It can make a note of the company's unwillingness to respond in the company's reliability report that's provided to the public.
The U.S. government can tackle some of your problems.
Telecommunications issues can be handled by contacting the Federal Communications Commission, or FCC.
Consumers can file an informal complaint with the FCC and, if determined appropriate, the commission will send the complaint to the company or companies named. The FCC allows telephone companies only 45 days from receiving the complaint to respond to you and to provide a copy to the commission. The FCC reviews the response but doesn't issue a ruling or decision.
If the company's response doesn't satisfy you, you can make a formal complaint. This will involve hiring a lawyer and paying a complaint fee. File this type of dispute within six months of receiving the response to the informal complaint.
Consumers can also contact the Federal Trade Commission, or FTC, but the FTC's help depends on the circumstances. According to spokesman, the FTC only gets involved if a charge the consumer did not authorize is placed on the bill.
Contact you phone company about a dispute
If you have a problem with your phone service or bill, contact your phone company as soon as possible to try to get the problem resolved.
• Call the phone company’s toll-free customer service number or reach its customer service center through the internet, if available.
• If you cannot get the problem settled to your satisfaction, with the customer service representative, ask to speak to a manager. A higher level employee may have more authority to settle your problem.
• Before you contact the company, be prepared. Gather up your bill, receipts or anything else you may want to refer to and don’t forget to write down when you contacted the company, who you talked to, and what that person agreed to do.
• Remember that sometimes it takes several minutes to reach a live person at the phone company, so make your call when you are not in a rush.
If you contacted your phone company and it did not help you with your problem, you may file a complaint with the CPUC Consumer Affairs Branch.
The CPUC can help you with complaints about telephone service or the bill, including any charges that you did not authorize or if your phone service was switched to another phone company without your approval. You may contact the CPUC by phone, through the Internet or by mail:
• By phone: 800-649-7570
• Online:
http://www.cpuc.ca.gov/static/ forms/complaints/index.htm
• By Mail:
CPUC Consumer Affairs Branch
505 Van Ness Ave.
San Francisco, CA 94102
If your phone company and the CPUC were unable to help you, you may contact the FCC if you are questioning calls made from or to another state or from or to another nation. You may reach the FCC:
• By e-mail: fccinfo@fcc.gov
• Online:
complaint form: www.fcc.gov/ cgb/complaints.html.
• By mail:
Federal Communications Commission
Consumer & Governmental Affairs Bureau
445 12th Street, SW
Washington, D.C. 20554
• By fax:
1-866-418-0232
• By phone:
voice 1-888-CALL-FCC
(1-888-225-5322)
TTY 1-888-TELL-FCC
(1-888-835-5322)
Understanding Your Utility Bill
With the introduction of competitive providers in the telecommunications, gas and electric industry, consumers may find it increasingly difficult to make sense of the various rates, fees and charges that appear on their bills. How can you make sure your utility bill is accurate?
Carefully review your bill each month.
Question and investigate any charges that you don’t understand.
Read all flyers and additional materials included with your bill.
Many of our utilities provide information on understanding your utility bill right on their websites. Links to those sites are shown below. In addition, the Federal Communications Commission’s website provides valuable information to consumers on reading and understanding a telephone bill.
Compiled by:
Yehuda Draiman, Energy ConsultantNorthridge, CA 91324Email: renewableenergy2@msn.com
Do not get intimidated by the Utility companies
Start with the source - your local service provider.Find an advocate. CUB, BBB, Etc.Try City, State, National and Federal organizations.
Remember deregulated service providers are also required to follow local regulations.
Resolving billing issues
If you stay calm and collected you can effectively dispute utility bills, solve the problems and maybe recruit some free help along the way.
It is very common to find errors and various unknown or unauthorized charges on your telecom bill (Telephone, Cellular, Data-Internet Etc.). Review your bills monthly. (Telecom companies bill a month in advance).
Review your phone bill every month to be sure you are billed only for what you requested and at the rates you were quoted. Call your phone company if you have any questions.
Water and sewer bills should also be reviewed in detail, you may be able to reduce you sewer charge (especially if you are watering lawn, pool and pond) or if you have no meter, reduce the monthly charge based on size and consumption.
Many third party deregulated Gas and Electric suppliers who contend that they save you money, actually cost you more. Review the charges versus your local regulated utility company. Insist that they guarantee a lower price and savings over the local regulated gas or electric company. Verify the accuracy of the billing including quantity delivered (therms, KWH).
That king-sized electric bill or gas bill may be appropriate for a family of five, but no way is it right for just you and your spouse. (avoid estimated billing)
Or, maybe your cable/dish company is dunning you for a pay-per-view movie you never ordered.
Errors and overcharges occur from time to time on utility bills and cable/dish bills, and they're usually not in your favor. Sometimes, a quick call to the company can resolve the mishap simply. Other times, disputing a utility bill is not so easy.
Don't let a ridiculous charge send you into a fuming rage, venting your frustrations to the customer representative or screaming for a lawyer. Keep your cool and voice your complaint in detail.
Start with the source. (Your local service provider)Prepare before you contact the company. Have your current bill, past bills and any canceled checks in front of you. Make sure you have your account numbers and passwords if there are any. Have a notepad and pen handy because you'll want to make notes throughout the conversation and also get information about the customer service representative.
Figure out by how much you want to get the bill reduced, but be realistic about what you would accept for a settlement. Then, contact the company when it's least busy. Friday mornings are good times to call. Avoid Mondays and the days after holidays, since those times are the busiest.
Create the mood. Firm and aggressive presentations work as long as they are not combative. Tell the customer representative you have a problem with the bill that both of you need to review.
When you talk with the customer representative do the following:
Write down the date and time you talked with the person.
Ask for the person's name, identification number and extension before you begin to discuss the bill.
Ask if there's a case number, and jot it down.
Go through the bill line by line to determine the cause of the problem.
Ask what the expected turnaround will be for the resolution.
Write down any price quotes and/or charge adjustments. Ask the customer representative to do the same in the company's computer database.
Call at a different time if you have problems with the representative. Speak to the manager if disagreements persist.
Follow up the call with a letter to the company. The information collected during the phone call should be included in the note. Make sure you sign it.
If all else fail, ask for a supervisor or executive appeals division.
If you are not satisfied. File a complaint with the Utility Commission in your State.
In order to win disputes with utility companies you must keep thorough documentation to prove your points.
Find an advocate. Recruit support if your calls to the utility company are not sufficient.
You can locate your state's public utilities commission, which oversees utility companies, or get help through the National Association of State Utility Advocates, or NASUCA. This organization represents the interest of utility consumers before state and federal regulators in court. Also your state Citizens Utility Board.
"At the commission you can have an informal investigation and if you are not satisfied you can file a formal complaint," says Jay Draiman, a Utility bill auditor.
He explains that the commission informally investigates the dispute by contacting the company on your behalf. If the commission's answer is one that you don't like, you can file a formal complaint against the utility company. If the formal complaint doesn't make you happy, you can appeal the decision. At this point, he warns, courts of law, most likely a municipal court, are involved and a lawyer might be needed.
Some public service commissions address cable disputes. If not, Consumers for Cable Choice, a consumer advocacy group, says other alternatives exist.
"Most consumers don't know this, but they can call their local franchising cable board. That's the agency that has the ability and authority to adjudicate public complaints," says the auditor.
Not all municipalities or towns have a cable board. So, try calling the clerk of the county or clerk of the city in your area to find out who is responsible for cable complaints.
A visit to the attorney general's office may or may not help. The procedure for handling complaints varies with each office. Some offices, depending on the type of utility, might refer you to other state regulators, and others may attempt to mediate the dispute between you and the company themselves.
Try national and federal organizations. Consumers can file a complaint with the Citizens Utility Board (which has attorneys on staff), Better Business Bureau, or BBB, a private nonprofit organization that monitors and reports marketplace activities to the public. The bureau sends the consumer's complaints to the company.
"If we have not heard from the company in 30 days, we close the case and suggest small claims court," says spokeswoman for BBB.
According to the BBB, it cannot force a reply from the company and it cannot administer sanctions. It can make a note of the company's unwillingness to respond in the company's reliability report that's provided to the public.
The U.S. government can tackle some of your problems.
Telecommunications issues can be handled by contacting the Federal Communications Commission, or FCC.
Consumers can file an informal complaint with the FCC and, if determined appropriate, the commission will send the complaint to the company or companies named. The FCC allows telephone companies only 45 days from receiving the complaint to respond to you and to provide a copy to the commission. The FCC reviews the response but doesn't issue a ruling or decision.
If the company's response doesn't satisfy you, you can make a formal complaint. This will involve hiring a lawyer and paying a complaint fee. File this type of dispute within six months of receiving the response to the informal complaint.
Consumers can also contact the Federal Trade Commission, or FTC, but the FTC's help depends on the circumstances. According to spokesman, the FTC only gets involved if a charge the consumer did not authorize is placed on the bill.
Contact you phone company about a dispute
If you have a problem with your phone service or bill, contact your phone company as soon as possible to try to get the problem resolved.
• Call the phone company’s toll-free customer service number or reach its customer service center through the internet, if available.
• If you cannot get the problem settled to your satisfaction, with the customer service representative, ask to speak to a manager. A higher level employee may have more authority to settle your problem.
• Before you contact the company, be prepared. Gather up your bill, receipts or anything else you may want to refer to and don’t forget to write down when you contacted the company, who you talked to, and what that person agreed to do.
• Remember that sometimes it takes several minutes to reach a live person at the phone company, so make your call when you are not in a rush.
If you contacted your phone company and it did not help you with your problem, you may file a complaint with the CPUC Consumer Affairs Branch.
The CPUC can help you with complaints about telephone service or the bill, including any charges that you did not authorize or if your phone service was switched to another phone company without your approval. You may contact the CPUC by phone, through the Internet or by mail:
• By phone: 800-649-7570
• Online:
http://www.cpuc.ca.gov/static/ forms/complaints/index.htm
• By Mail:
CPUC Consumer Affairs Branch
505 Van Ness Ave.
San Francisco, CA 94102
If your phone company and the CPUC were unable to help you, you may contact the FCC if you are questioning calls made from or to another state or from or to another nation. You may reach the FCC:
• By e-mail: fccinfo@fcc.gov
• Online:
complaint form: www.fcc.gov/ cgb/complaints.html.
• By mail:
Federal Communications Commission
Consumer & Governmental Affairs Bureau
445 12th Street, SW
Washington, D.C. 20554
• By fax:
1-866-418-0232
• By phone:
voice 1-888-CALL-FCC
(1-888-225-5322)
TTY 1-888-TELL-FCC
(1-888-835-5322)
Understanding Your Utility Bill
With the introduction of competitive providers in the telecommunications, gas and electric industry, consumers may find it increasingly difficult to make sense of the various rates, fees and charges that appear on their bills. How can you make sure your utility bill is accurate?
Carefully review your bill each month.
Question and investigate any charges that you don’t understand.
Read all flyers and additional materials included with your bill.
Many of our utilities provide information on understanding your utility bill right on their websites. Links to those sites are shown below. In addition, the Federal Communications Commission’s website provides valuable information to consumers on reading and understanding a telephone bill.
Compiled by:
Yehuda Draiman, Energy ConsultantNorthridge, CA 91324Email: renewableenergy2@msn.com
Thursday, January 17, 2008
Landscaping For Energy Efficiency
Landscaping For Energy Efficiency
Are you looking for cost-effective yet eye-pleasing ways to lower your energy bills? Planting trees, shrubs, vines, grasses, and hedges could be the answer. In fact, landscaping is your best long-term investment for reducing heating and cooling costs, while also bringing other improvements to your community. (Not to mention the curb appeal and beauty it adds)
A well-designed landscape will:
* Cut your summer and winter energy costs dramatically.* Protect your home from winter wind and summer sun.* Reduce consumption of water, pesticides, and fuel for landscaping and lawn maintenance.* Help control noise and air pollution.
Landscaping Saves Money Year-Round
Carefully positioned trees can save up to 25% of a household’s energy consumption for heating and cooling. Computer models devised by the U.S. Department of Energy predict that the proper placement of only three trees will save an average household between $300 and $600 and more in energy costs annually.
During Hot weather
You may have noticed the coolness of parks and wooded areas compared to the temperature of nearby city streets. Shading and evapo-transpiration (the process by which a plant actively moves and releases water vapor) from trees can reduce surrounding air temperatures as much as 9 degrees F (5 degrees C).
Because cool air settles near the ground, air temperatures directly under trees can be as much as 25 degrees F (14 degrees C) cooler than air temperatures above nearby blacktop. Studies by the Lawrence Berkeley Laboratory found summer daytime air temperatures to be 3 degrees F to 6 degrees F (2 degrees C to 3 degrees C) cooler in tree- shaded neighborhoods than in treeless areas.
A well-planned landscape can reduce an un-shaded home's summer air-conditioning costs by 15% to 50%. One Pennsylvania study reported air-conditioning savings of as much as 75% for small mobile homes.
During cold weather and wind
You may be familiar with wind chill. If the outside temperature is 10 degrees F (-12 degrees C) and the wind speed is 20 miles per hour (32 kilometers per hour), the wind chill is -24 degrees F (-31 degrees C). Trees, fences, or geographical features can be used as windbreaks to shield your house from the wind.
A study in South Dakota windbreaks to the north, west, and east of houses cut fuel consumption by an average of 40%. Houses with windbreaks placed only on the windward side (the side from which the wind is coming) averaged 25% less fuel consumption than similar but unprotected homes. If you live in a windy climate, your well-planned landscape can reduce your winter heating bills by approximately one-third.
Compiled by Yehuda Draiman
PS
Greening your rooftops
The benefits of grassy rooftops are manifold - they reduce heat, clean the air, improve biodiversity and are relatively affordable
Rooftops are arguably the area with the greatest potential of all urban spaces for creating a higher environmental quality of life. A green roof or living roof is a roof covered with a dense mat of growing plants. Most people are familiar with the turf roofs used for centuries in Iceland; green roofs (developed in Germany in the 60s and 70s), essentially adopt the idea of turf roofs but instead of using mostly grasses, they employ drought- resistant plants appropriate to the tough conditions on a roof top. At its most basic, a waterproof membrane is installed on the roof, which is then covered with 8-15cm of soil and planted with low-growing succulents and alpine plants.
Techniques have become more sophisticated over the years and nowadays water-holding natural fibro panels are available, which give seeds or young plants good anchorage and ensure efficient water supply. The effect of green roofs can be astonishingly beautiful, especially when the plants start to flower. Succulents such as stonecrops and houseleeks are often the plants of choice because they can tolerate hot, dry conditions.
The benefits of a green roof are significant for both the environment and the purse.
Green roofs can greatly reduce the' heat island' effect by cooling and humidifying the surroundings through evaporation of moisture. A heat-trapping building removes a natural space from the environment but a green roof can compensate for concreted (sealed) land and improve biodiversity in the city.
Green roofs 'scrub' the air clean. The texture of the plants captures dust and particles of pollution in the air. In this way they get filtered out and bound within the soil, where they are broken down and even reabsorbed as fertilizer (this must be the ultimate in recycling).
Roof vegetation absorbs rainfall and helps reduce need for costly drainage systems at ground level. In high density areas like Athens where there is little green space for storm water to percolate into the soil, storage tanks and other forms of storm water management are structurally and economically not very viable. Green roofs have a high applicability to such urban zones where ground green space is in short supply.
Green roofs provide structural protection often extending the life of a normal roof two or more times over. Protecting structures from hail damage, UV rays and temperature fluctuations, a green roof also offers fire protection.
Green roofs insulate, cooling buildings in summer and reducing heat loss in winter. Researchers believe the attendant cost savings are very promising.
Vegetation absorbs sound, so noise pollution is reduced.
Are you looking for cost-effective yet eye-pleasing ways to lower your energy bills? Planting trees, shrubs, vines, grasses, and hedges could be the answer. In fact, landscaping is your best long-term investment for reducing heating and cooling costs, while also bringing other improvements to your community. (Not to mention the curb appeal and beauty it adds)
A well-designed landscape will:
* Cut your summer and winter energy costs dramatically.* Protect your home from winter wind and summer sun.* Reduce consumption of water, pesticides, and fuel for landscaping and lawn maintenance.* Help control noise and air pollution.
Landscaping Saves Money Year-Round
Carefully positioned trees can save up to 25% of a household’s energy consumption for heating and cooling. Computer models devised by the U.S. Department of Energy predict that the proper placement of only three trees will save an average household between $300 and $600 and more in energy costs annually.
During Hot weather
You may have noticed the coolness of parks and wooded areas compared to the temperature of nearby city streets. Shading and evapo-transpiration (the process by which a plant actively moves and releases water vapor) from trees can reduce surrounding air temperatures as much as 9 degrees F (5 degrees C).
Because cool air settles near the ground, air temperatures directly under trees can be as much as 25 degrees F (14 degrees C) cooler than air temperatures above nearby blacktop. Studies by the Lawrence Berkeley Laboratory found summer daytime air temperatures to be 3 degrees F to 6 degrees F (2 degrees C to 3 degrees C) cooler in tree- shaded neighborhoods than in treeless areas.
A well-planned landscape can reduce an un-shaded home's summer air-conditioning costs by 15% to 50%. One Pennsylvania study reported air-conditioning savings of as much as 75% for small mobile homes.
During cold weather and wind
You may be familiar with wind chill. If the outside temperature is 10 degrees F (-12 degrees C) and the wind speed is 20 miles per hour (32 kilometers per hour), the wind chill is -24 degrees F (-31 degrees C). Trees, fences, or geographical features can be used as windbreaks to shield your house from the wind.
A study in South Dakota windbreaks to the north, west, and east of houses cut fuel consumption by an average of 40%. Houses with windbreaks placed only on the windward side (the side from which the wind is coming) averaged 25% less fuel consumption than similar but unprotected homes. If you live in a windy climate, your well-planned landscape can reduce your winter heating bills by approximately one-third.
Compiled by Yehuda Draiman
PS
Greening your rooftops
The benefits of grassy rooftops are manifold - they reduce heat, clean the air, improve biodiversity and are relatively affordable
Rooftops are arguably the area with the greatest potential of all urban spaces for creating a higher environmental quality of life. A green roof or living roof is a roof covered with a dense mat of growing plants. Most people are familiar with the turf roofs used for centuries in Iceland; green roofs (developed in Germany in the 60s and 70s), essentially adopt the idea of turf roofs but instead of using mostly grasses, they employ drought- resistant plants appropriate to the tough conditions on a roof top. At its most basic, a waterproof membrane is installed on the roof, which is then covered with 8-15cm of soil and planted with low-growing succulents and alpine plants.
Techniques have become more sophisticated over the years and nowadays water-holding natural fibro panels are available, which give seeds or young plants good anchorage and ensure efficient water supply. The effect of green roofs can be astonishingly beautiful, especially when the plants start to flower. Succulents such as stonecrops and houseleeks are often the plants of choice because they can tolerate hot, dry conditions.
The benefits of a green roof are significant for both the environment and the purse.
Green roofs can greatly reduce the' heat island' effect by cooling and humidifying the surroundings through evaporation of moisture. A heat-trapping building removes a natural space from the environment but a green roof can compensate for concreted (sealed) land and improve biodiversity in the city.
Green roofs 'scrub' the air clean. The texture of the plants captures dust and particles of pollution in the air. In this way they get filtered out and bound within the soil, where they are broken down and even reabsorbed as fertilizer (this must be the ultimate in recycling).
Roof vegetation absorbs rainfall and helps reduce need for costly drainage systems at ground level. In high density areas like Athens where there is little green space for storm water to percolate into the soil, storage tanks and other forms of storm water management are structurally and economically not very viable. Green roofs have a high applicability to such urban zones where ground green space is in short supply.
Green roofs provide structural protection often extending the life of a normal roof two or more times over. Protecting structures from hail damage, UV rays and temperature fluctuations, a green roof also offers fire protection.
Green roofs insulate, cooling buildings in summer and reducing heat loss in winter. Researchers believe the attendant cost savings are very promising.
Vegetation absorbs sound, so noise pollution is reduced.
Wednesday, January 16, 2008
American economy in crises - a long time coming
American economy in crises - a long time coming
When a country and its society import more than they export for over a quarter of a century, it is bound to erod the economy to its primate state.
We have only ourselves to blame, what goods and products are we exporting, what goods and services are produced in the USA, the answer is very little by comparison.
In the past 50 years as our population has increased, technology advanced, we have become a nation that consumes enormous amounts of resources, we shop for competitive prices. Corporate America is constantly looking to increase the bottom line.
Most of the goods for and by Americans and its companies are produced overseas and in the past decade with the advancement of telecommunications, many of the services sector are also imported.
The increased costs of energy over the past 10 years, has affected the economy to unimaginable comprehension.
This economic activity has eroded our economy to its core. It seems that the situation is getting worse every year. American debts are increasing beyond our wildest dreams, endangering the future economic vitality of our future generation.
I hope it is not too late for our society to recognize the graveness of our economic predicament and its resolve to take appropriate action to stem the tide of our economic downturn.
Americans are a nation of great technology and knowhow. We must utilize that technology and our resources to find new means to regain our economic independence.
We must face and implement fiscal responsibility, both by the government and the population with its infrastructure of corporate America.
It is no longer an option, it is a must if we as a nation want to survive and retain our way of life and economic vitality.
Inflation, recession and financial crises are here. Let us take the bull by the horn, initiate immediate actions to minimize and hopefully reverse our economic crises.
Yehuda Draiman, Northridge, CA.
PS
The US economy has enormous momentum. Metaphorically speaking, if someone turned off the locomotive that drives the US economy, the economy would go on for miles before anyone would likely notice something was wrong. But something has been wrong for many years. Is there really hope for the future? Maybe. But the terrible truth is that no one really knows. But if there is hope, we're already on the wrong track. And that has to change.
When a country and its society import more than they export for over a quarter of a century, it is bound to erod the economy to its primate state.
We have only ourselves to blame, what goods and products are we exporting, what goods and services are produced in the USA, the answer is very little by comparison.
In the past 50 years as our population has increased, technology advanced, we have become a nation that consumes enormous amounts of resources, we shop for competitive prices. Corporate America is constantly looking to increase the bottom line.
Most of the goods for and by Americans and its companies are produced overseas and in the past decade with the advancement of telecommunications, many of the services sector are also imported.
The increased costs of energy over the past 10 years, has affected the economy to unimaginable comprehension.
This economic activity has eroded our economy to its core. It seems that the situation is getting worse every year. American debts are increasing beyond our wildest dreams, endangering the future economic vitality of our future generation.
I hope it is not too late for our society to recognize the graveness of our economic predicament and its resolve to take appropriate action to stem the tide of our economic downturn.
Americans are a nation of great technology and knowhow. We must utilize that technology and our resources to find new means to regain our economic independence.
We must face and implement fiscal responsibility, both by the government and the population with its infrastructure of corporate America.
It is no longer an option, it is a must if we as a nation want to survive and retain our way of life and economic vitality.
Inflation, recession and financial crises are here. Let us take the bull by the horn, initiate immediate actions to minimize and hopefully reverse our economic crises.
Yehuda Draiman, Northridge, CA.
PS
The US economy has enormous momentum. Metaphorically speaking, if someone turned off the locomotive that drives the US economy, the economy would go on for miles before anyone would likely notice something was wrong. But something has been wrong for many years. Is there really hope for the future? Maybe. But the terrible truth is that no one really knows. But if there is hope, we're already on the wrong track. And that has to change.
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